FAQ

Yes. Every watch offered by NOCTUA HORO undergoes an authenticity review before being listed for sale. We assess available identifying information and relevant details such as the reference, engravings, case, dial, movement and overall construction.

Only watches that meet our internal verification standards are offered for sale. If you require additional information about a particular watch, please contact us before purchase.

Each listing includes photographs and available information regarding the watch's exterior condition, signs of wear, accessories and functional status.

As every pre-owned watch is unique, we recommend reviewing the complete listing carefully before purchase. Additional photographs or information may be requested where available.

Yes. If you would like to review a specific detail that is not clearly visible in the listing, please contact us before purchase.

Where practical, we may provide additional photographs or videos of the watch.

After completing your purchase through our website, our team will contact you by email promptly to confirm your order and provide the next steps.

We will review the order details, payment status and final inventory availability before preparing the watch for shipment. Once confirmed, we will also provide information regarding the expected dispatch schedule and international delivery where applicable.

If any additional information is required, we will contact you directly by email.

We accept major credit cards, including Visa, Mastercard, American Express, Discover and JCB.

Additional payment methods, such as Alipay or WeChat Pay, may also be available depending on your location and the options displayed at checkout.

Please refer to the checkout page for the payment methods currently available to you.

Yes. We can provide an electronic receipt upon request.

If you require a specific name or description to appear on the receipt, please contact us after placing your order. Please note that the form of payment documentation may vary depending on the payment method used.

International shipping costs vary depending on the destination and the individual order.

The applicable shipping fee will be shown on the product or checkout page before you complete your purchase. Please review the shipping information displayed at checkout for the final amount.

If you are unsure about the shipping cost to your country or region, please contact us before placing your order.

Once your order has been confirmed, we normally dispatch the watch within 1–2 business days.

As all orders are shipped internationally, delivery times vary depending on the destination, customs clearance and local courier operations.

We use reliable international express courier services and, wherever possible, select the fastest practical shipping option available for the destination. Tracking information will be provided after the order has been dispatched.

No. Prices displayed on the NOCTUA HORO website are shown exclusive of destination-country taxes, customs duties and other import-related charges.

Tax and import requirements vary significantly between countries and regions, so we are unable to incorporate these charges into a single worldwide selling price.

Any customs duties, import taxes, VAT, GST or other charges imposed by the destination country or region are generally the responsibility of the buyer.

If you have any questions regarding your order, or require special arrangements, please contact us before purchase.

Due to the individual nature of pre-owned watches, returns or exchanges for reasons such as a change of mind, personal preference or sizing are generally not accepted.

However, if you receive an incorrect item or discover a significant discrepancy between the watch received and the description provided at the time of purchase, please contact us promptly after delivery. We will review the circumstances and provide an appropriate resolution.

If a watch sold by us is confirmed to be counterfeit or an imitation, we will accept the return and provide a refund.

Any rights available to customers under applicable law remain unaffected.

Yes. Upon request, we can provide a PDF inspection report summarizing the checks performed on the watch before shipment.

Depending on the individual watch, the report may include information regarding exterior condition, basic functions, movement, identifying details, accessories and other relevant inspection items.

The scope of inspection may vary depending on the watch. Unless otherwise stated, the report is an internal inspection record and does not constitute a manufacturer-issued certificate or an independent valuation.

For product enquiries, additional photographs, order support, watch sourcing or other business enquiries, please contact us through the enquiry form on our website or by email.

Email: info@lusenlimited.com

Our team will respond as soon as possible.